FAQ

Our small packing cube set is best for small garments like underwear, accessories, swimwear, tanks, t-shirts and shorts.

Our medium packing cube set is best for bigger, chunkier items like trousers, jeans, dresses, shirts and sweaters.

If you wish to wash your packing cubes after use, we reccomend hand washing the cubes in lukewarm water. Once clean, lay the packing cube flat and allow it to air dry.

For stains, use a clean white towel dampened with warm water to gently wipe the stain in circular motions until it begins to fade. Lay the packing cube flat and allow it to air dry. If the stain persists, mix a small amount of mild hand-wash laundry detergent with the warm water before wiping.

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We expect to ship all orders placed by 3pm Monday-Friday same day or by the next business day at the latest. We do not ship orders on UK bank holidays or weekends.

UK orders take 1-3 business days to arrive after being fulfilled. 

EU orders take 5-8 business days to arrive after being fulfilled. 

ROW/US orders take 7-10 business days to arrive after being fulfilled.

We deliver to most countries around the world. Please get in contact with our customer service if you cannot find your country in the drop down menu at checkout so our team can advise you. You can read more about our shipping policies and delivery times here.

United Kingdom

Express Shipping - £5.45 or FREE for orders over £100 (estimated 1-3 business days)

DPD Next Day Delivery - £15.00 (estimated next business day)

Royal Mail Next Day Delivery- £20 (estimated next business day)

Royal Mail Next Day Delivery (2KG+) - £25 (estimated next business day)

EU

Express Shipping - £12.00 (estimated 5-8 business days)

Express Shipping (2KG+) - £48.30 (estimated 5-8 business days)

United States

Express Shipping (0-1.9KG)- £12-£32 (estimated 7-10 business days).

Express Shipping (2KG+) - £65.25 (estimated 7-10 business days)

ROW + Norway + Switzerland 

Express Shipping - £20.00 (estimated 7-10 business days)

Express Shipping (2KG+) - £65.25 (estimated 7-10 business days)

If your product has arrived faulty, damaged, or otherwise unusable, please send photos and describe the problem via email to us at hello@pastael.co.uk

We will be happy to figure out a solution to the problem.

UK orders take 1-3 business days to arrive after being fulfilled. 

EU orders take 5-8 business days to arrive after being fulfilled. 

ROW + Norway (USA temporarily unavailable) orders take 7-10 business days to arrive after fulfilled.

All orders are shipped tracked. 

Please feel free to contact us if you did not receive shipping confirmation, a tracking number or if tracking is not working. If you feel your order is stuck or lost, please also contact us at hello@pastael.co.uk

If your package is labelled as "Delivered" and you have not received it, please contact your local post office.

Any item that is returned to our partners warehouse as "Return To Sender", "Undeliverable", "Incomplete address", "Unclaimed" or "Refused" will automatically be refunded, minus the shipping costs, and the item will be processed back in stock.

All Return requests must be made within 30 days of the shipment Delivery Date.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email us at hello@pastael.co.uk.

If you don’t wish to keep the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, unused, unwahed or unworn, in its original packaging with all labels attached.

Unless it is being returned due to a production defect, we can not offer a refund for your original shipping costs. We are also not responsible for exchange/return shipping costs incurred.

All orders will be charged at the time of purchase. “PASTAEL" will appear on your statement description.

Of course! You can email us at hello@pastael.co.uk