We aim to ship all orders placed before 3pm on the same day. Orders placed after 3pm will be shipped on the next business day.

United Kingdom

Express Shipping - £5.45 or FREE for orders over £100 (estimated 1-3 business days)

Europe

Express Shipping - £15.00 (estimated 5-8 business days)

Express Shipping (2KG+) - £48.30 (estimated 5-8 business days)

United States & Canada

Express Shipping - £20.00 (estimated 7-10 business days)

Express Shipping (2KG+) - £65.25 (estimated 7-10 business days)

Australia & New Zealand

Express Shipping - £20.00 (estimated 7-10 business days)

Express Shipping (2KG+) - £65.25 (estimated 7-10 business days)

Asia

Express Shipping - £20.00 (estimated 7-10 business days)

Express Shipping (2KG+) - £65.25 (estimated 7-10 business days)

Rest of World

Express Shipping - £20.00 (estimated 7-10 business days)

Express Shipping (2KG+) - £65.25 (estimated 7-10 business days)

Additional shipping info

We deliver to most countries around the world. Please get in contact with our customer service if you cannot find your country in the drop down menu at checkout so our team can advise you. The majority of international orders (not UK) are received within 2 weeks of dispatch. Some international orders may take up to 4-6 weeks to arrive, so please be patient.

If your shipping address is to the European Union, we will collect VAT on orders under €150 at checkout and pass them onto the relevant government authorities, and you won't need to pay this upon delivery. If your order is above €150, no VAT will be collected and you will need to pay the fee directly to the post office.

If your shipping address is to Norway, we will collect VAT on orders under NOK 3,000, and you won't need to pay this upon delivery. If your order is above NOK 3,000, no VAT will be collected and you will need to pay the fee directly.

For all other countries we ship Delivery Duties Unpaid (DDU), therefore any customs or import duties are charged once the parcel reaches its destination country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please note that orders shipped to the United States may be subject to customs duties, import taxes, or tariffs imposed by U.S. Customs and Border Protection. These are not collected by Pastael and you will need to pay the fee directly.

Please be aware that your parcel can be also delayed by customs. We have no control over this, and cannot supply any details on why, or for how long your parcel will be delayed.

Pastael will not be held responsible for orders that get lost due to an incorrect address being input at checkout or for orders that are not collected from your local post office in the time frame given. Orders marked as undelivered will get returned to us, any cost included will be charged to the customer.

Returns/Exchanges

All Return/Exchange requests must be made within 30 days of the shipment Delivery Date.

Items must be in original/unwashed/unworn condition to be eligible for a refund. Unless it is being returned due to a production defect, we can not offer a refund for your original shipping costs. We are not responsible for exchange/return shipping costs incurred.

Please email hello@pastael.co.uk for any Returns or Exchanges BEFORE sending your order back to us. Please also include a note requesting a new size or refund for the item(s).